Last Updated: 31 August 2026
Welcome to Te Reignz. These Terms & Conditions govern your access to and use of the Te Reignz website, https://tereignz.com, and the purchase of products offered through our website.
By accessing, browsing or purchasing products from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order.
1. About Te Reignz
Te Reignz is an online store offering tea and related products to customers through its website.
Website: https://tereignz.com
Email: tereignz@gmail.com
Location: Himayathnagar, Hyderabad, Telangana, India – 500029
Where applicable, the legal name of the business, registered address, GSTIN, FSSAI licence/registration number and other statutory details shall be displayed on the website and/or product packaging.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding contract under applicable law.
- The information provided by you is accurate and complete.
- You will use the website only for lawful purposes.
- You will not misuse, disrupt or attempt to gain unauthorised access to the website or its systems.
If you are purchasing products on behalf of another person or organisation, you confirm that you have authority to do so.
3. Products and Product Information
Te Reignz makes reasonable efforts to ensure that product descriptions, images, ingredients, quantities, prices and other information displayed on the website are accurate.
However:
- Product colours and appearance may vary slightly from images displayed on different screens.
- Natural tea and herbal products may have variations in colour, aroma, taste and appearance between batches.
- Product availability may change without prior notice.
- Packaging may occasionally vary from the images shown on the website.
- Product specifications, ingredients and other information should always be checked on the product packaging before consumption.
We reserve the right to correct errors, inaccuracies or omissions and to update product information whenever necessary.
4. Food and Tea Products
Tea and related products sold through Te Reignz are intended to be consumed in accordance with the preparation and usage instructions provided with the product.
Customers should carefully check the product label for:
- Ingredients
- Allergens, where applicable
- Net quantity
- Best-before/use-by information, where applicable
- Storage instructions
- Preparation instructions
- Other mandatory product information
Customers should not consume a product if they are allergic or sensitive to any listed ingredient.
Where a product contains herbs, botanicals or other ingredients, customers should review the ingredients before consumption and seek appropriate professional advice if they have concerns regarding allergies, pregnancy, medication interactions or other individual circumstances.
Te Reignz does not represent tea products as medicines or as a substitute for medical treatment unless expressly permitted by applicable law.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order will be considered accepted only after Te Reignz confirms the order and/or processes the payment, subject to availability and other applicable conditions.
We reserve the right to cancel or refuse an order in circumstances including, but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent or unauthorised transactions
- Incorrect or incomplete customer information
- Delivery restrictions
- Technical errors
- Events beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.
6. Pricing
All product prices displayed on the website are in Indian Rupees (INR).
Prices may change from time to time without prior notice.
The applicable price at the time of placing an order will generally apply to that order, subject to technical or pricing errors.
Where applicable, taxes, shipping charges, discounts or other charges will be displayed during the checkout process.
7. Offers and Promotional Discounts
Te Reignz may provide promotional offers, discount codes, coupons or other special offers from time to time.
Unless otherwise stated:
- Offers are subject to availability.
- Promotional codes may have expiry dates or other conditions.
- Multiple promotional codes may not be combined.
- Promotional offers may be withdrawn or modified without prior notice.
- Offers cannot be exchanged for cash unless expressly stated.
If an order is cancelled or returned, promotional discounts may be adjusted in accordance with the applicable offer terms and refund policy.
8. Payments
Payments may be processed through third-party payment service providers.
By making a payment, you confirm that you are authorised to use the selected payment method.
Te Reignz does not normally store complete payment-card details on its own systems. Payment information may be processed by authorised third-party payment service providers in accordance with their applicable terms and privacy practices.
If a payment is deducted but an order is not successfully created, please contact us at tereignz@gmail.com with the relevant transaction details.
9. Shipping and Delivery
Te Reignz will make reasonable efforts to dispatch orders within the estimated processing period displayed on the website.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational disruptions
- Incorrect or incomplete delivery information
- Events beyond our reasonable control
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Once an order has been handed over to the courier, delivery may be subject to the courier company’s operational timelines.
Customers are responsible for providing accurate delivery information, including name, address, phone number and postal code.
For detailed information, please refer to our Shipping Policy.
10. Delivery Issues
If a package appears damaged, opened or tampered with at the time of delivery, customers are encouraged to refuse delivery where reasonably possible and immediately contact Te Reignz.
If a product is received damaged, incorrect or defective, please contact us as soon as possible with:
- Order number
- Customer name
- Contact number
- Photographs/videos of the package
- Photographs/videos of the product
- Description of the issue
Any claim may be subject to verification.
11. Cancellation, Return, Exchange and Refund
Because tea and other food products are consumable items, returns and exchanges may be subject to specific restrictions.
For health, hygiene and food-safety reasons, opened, used or consumed tea products may generally not be eligible for return or exchange except where required by applicable law or where the product is defective, damaged, incorrect or otherwise eligible under our Return/Refund Policy.
Orders may be cancelled before dispatch where permitted by our cancellation policy.
Refunds, where approved, will generally be processed through the original payment method or another appropriate payment method.
For complete information regarding cancellations, returns, exchanges and refunds, please refer to our Return & Refund Policy.
12. Incorrect or Missing Products
If you receive a product that is different from the product ordered, or if an item is missing from your order, please notify Te Reignz promptly at tereignz@gmail.com.
We may request photographs, videos, order details or other information to verify the issue.
If the issue is verified, Te Reignz may, as appropriate:
- Replace the product;
- Provide a refund; or
- Provide another appropriate resolution.
13. Customer Accounts
Certain website features may require you to create an account.
You are responsible for:
- Maintaining the confidentiality of your login information;
- Providing accurate information;
- Updating your information when necessary; and
- Notifying us of suspected unauthorised access.
Te Reignz reserves the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud or violation of these Terms & Conditions.
14. Website Use
You agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorised access to the website or its systems;
- Introduce viruses, malware or other harmful code;
- Interfere with the operation of the website;
- Copy, reproduce or commercially exploit website content without permission;
- Use automated systems to scrape or collect website content without authorisation;
- Submit false, misleading or fraudulent information; or
- Engage in any activity that may harm Te Reignz, its customers or its website.
15. Intellectual Property
Unless otherwise stated, the website and its content, including but not limited to:
- Te Reignz name and branding;
- Logos;
- Product photographs;
- Graphics;
- Text;
- Product descriptions;
- Website design;
- Videos;
- Marketing materials; and
- Other original content
are owned by or licensed to Te Reignz and are protected by applicable intellectual-property laws.
You may access the website for personal and lawful purposes.
You may not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit our content without prior written permission.
16. Customer Reviews and User Content
Where the website permits customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that your submission:
- Is truthful and based on your genuine experience;
- Does not violate the rights of another person;
- Does not contain unlawful, defamatory, abusive, obscene or misleading content;
- Does not contain malicious code;
- Does not infringe copyright, trademark, privacy or other rights; and
- Is not submitted for unlawful advertising, spam or fraudulent purposes.
By submitting content, you grant Te Reignz a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for legitimate business, marketing and website purposes, subject to applicable law.
Te Reignz reserves the right to remove or refuse user-generated content that violates these Terms & Conditions or applicable law.
17. Third-Party Links and Services
Our website may contain links to third-party websites, payment gateways, courier services, social-media platforms or other external services.
Te Reignz does not control and is not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those third parties.
18. Privacy and Personal Data
Te Reignz may collect and process personal information necessary to operate the website and fulfil orders, including information such as your name, contact details, delivery address, order information and payment-related information.
Personal data will be handled in accordance with applicable Indian data-protection and privacy laws and our Privacy Policy.
You should review our Privacy Policy to understand how your information is collected, used, stored and protected.
19. Cookies
Te Reignz may use cookies and similar technologies to:
- Operate and secure the website;
- Remember preferences;
- Improve website functionality;
- Understand website usage;
- Analyse traffic and performance; and
- Support marketing and advertising activities, where applicable.
Your use of the website may involve the use of cookies in accordance with our Privacy Policy and applicable law.
20. Product Information and Health Disclaimer
Information provided on the website about tea, herbs, ingredients, preparation methods or general wellness is provided for informational purposes unless expressly stated otherwise.
Such information should not be interpreted as medical advice, diagnosis or treatment.
Te Reignz does not guarantee that consumption of any particular tea product will prevent, treat, cure or diagnose any disease or medical condition.
Customers should carefully review product ingredients and labels before consumption.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Te Reignz shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or purchase of products.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable law.
Our liability, where legally permissible to limit it, shall be limited to the amount paid by the customer for the relevant product or order giving rise to the claim.
22. Force Majeure
Te Reignz shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters;
- Floods;
- Fire;
- Epidemics or pandemics;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Internet or technical failures;
- Courier disruptions; or
- Other unforeseen circumstances.
23. Fraud and Misuse
Te Reignz reserves the right to investigate transactions suspected of fraud, abuse or misuse.
Where appropriate and permitted by law, we may cancel suspicious orders, restrict accounts or take other lawful action to protect our business and customers.
24. Changes to These Terms
Te Reignz may update or modify these Terms & Conditions from time to time.
Changes will become effective when the updated Terms & Conditions are published on the website unless otherwise stated.
Customers are encouraged to review this page periodically.
25. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable consumer-protection laws and other mandatory legal provisions, disputes arising in connection with these Terms & Conditions or transactions through the website shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over Hyderabad, Telangana, India.
Nothing in this clause is intended to restrict any consumer rights or remedies available under applicable law.
26. Consumer Complaints and Grievances
If you have a complaint, concern or grievance regarding a product, order, payment, delivery, return, refund or website service, please contact us first so that we can attempt to resolve the issue.
Grievance/Customer Support Email: tereignz@gmail.com
Please include your order number and relevant details so that we can investigate your complaint efficiently.
Nothing in these Terms & Conditions limits any statutory rights or remedies available to consumers under applicable law.
27. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue to remain in effect.
28. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return/Refund Policy and any other policies expressly incorporated into these Terms, constitute the applicable terms governing your use of the website and purchase of products from Te Reignz.
29. Contact Us
For questions regarding these Terms & Conditions, products, orders or customer support, please contact:
Te Reignz
Himayathnagar, Hyderabad, Telangana – 500029, India
Email: tereignz@gmail.com
Website: https://tereignz.com
Last Updated: 31 August 2026
