Welcome to Te Reignz. Your privacy is important to us. This Privacy Policy explains how Te Reignz (“we”, “us”, “our” or “Te Reignz”) collects, uses, stores, protects and shares personal information when you visit our website, https://tereignz.com, create an account, place an order, contact us or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Te Reignz
Te Reignz operates an online e-commerce website offering tea and related products to customers.
Website: https://tereignz.com
Email: tereignz@gmail.com
Location: Himayathnagar, Hyderabad, Telangana, India – 500029
For applicable legal purposes, the identity and contact details of the entity responsible for processing personal data may also be provided on the website.
2. Information We Collect
We may collect information that you provide directly to us when you use our website or purchase our products.
This may include:
Personal Information
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- City, state and postal code
- Account login information
- Order and purchase history
- Customer support communications
- Information submitted through contact forms
Payment Information
When you make a purchase, payment information may be processed by our authorised third-party payment service providers.
Depending on the payment method, this may include payment-related information such as transaction details, payment status and transaction identifiers.
Te Reignz does not intend to store complete debit-card, credit-card or banking credentials on its own systems unless specifically required and lawfully permitted.
Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- Approximate location derived from technical information
- Website usage and interaction information
This information helps us operate, secure and improve our website.
3. How We Collect Information
We may collect personal information when you:
- Visit our website;
- Create an account;
- Place an order;
- Make a payment;
- Subscribe to our newsletter;
- Submit a contact form;
- Contact customer support;
- Request information about our products;
- Participate in surveys, contests or promotions;
- Submit a product review;
- Interact with our emails, advertisements or social-media content; or
- Otherwise communicate with Te Reignz.
4. How We Use Your Information
We may use the information we collect for legitimate business and operational purposes, including:
- Processing and fulfilling orders;
- Confirming purchases;
- Processing payments;
- Arranging delivery;
- Tracking orders;
- Providing customer support;
- Responding to enquiries;
- Managing customer accounts;
- Sending order and transaction notifications;
- Processing returns, refunds and exchanges;
- Improving our products and services;
- Improving website functionality and user experience;
- Detecting and preventing fraud and misuse;
- Maintaining website security;
- Analysing website traffic and performance;
- Managing promotions and offers;
- Sending marketing communications where permitted;
- Personalising website content and offers where appropriate;
- Complying with applicable legal and regulatory requirements; and
- Protecting our rights, property and customers.
5. Legal Basis for Processing
Where applicable, we process personal data based on one or more lawful grounds recognised under applicable data-protection laws.
These may include:
- Your consent;
- Performance of a contract or steps necessary to fulfil your order;
- Compliance with legal obligations;
- Legitimate business purposes permitted by applicable law; and
- Protection of our rights, customers and website.
Where processing requires consent, you may have the right to withdraw your consent subject to applicable law.
Withdrawal of consent may not affect processing that was lawfully carried out before the withdrawal.
6. Order and Delivery Information
When you purchase products from Te Reignz, we use relevant information to process and fulfil your order.
This may include sharing necessary information with:
- Payment service providers;
- Courier and logistics partners;
- Order-management service providers;
- Website/e-commerce service providers;
- Customer-support providers; and
- Other authorised service providers involved in fulfilling your order.
We only intend to share information reasonably necessary for the relevant service or transaction.
7. Payment Processing
Payments may be processed through third-party payment gateways or financial service providers.
When you make a payment, you may be redirected to or interact with the payment provider’s systems.
Te Reignz does not control the privacy practices of independent payment providers. Their processing of information may be governed by their own privacy policies and terms.
We encourage you to review the applicable payment provider’s privacy information before making a transaction where appropriate.
8. Cookies and Similar Technologies
Te Reignz may use cookies, pixels, tags and similar technologies.
Cookies may be used to:
- Keep the website functioning;
- Remember user preferences;
- Maintain shopping-cart functionality;
- Understand website usage;
- Improve website performance;
- Analyse traffic;
- Provide relevant content;
- Measure advertising performance; and
- Support marketing activities where permitted.
Some cookies may be placed by third-party service providers that operate on our behalf.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
9. Analytics
We may use analytics and measurement services to understand how visitors use our website.
These services may collect information such as:
- Pages visited;
- Time spent on pages;
- Device and browser information;
- Traffic sources;
- General interaction data; and
- Website performance information.
Analytics information helps us understand customer behaviour and improve our website, products and services.
10. Advertising and Marketing
Where permitted by applicable law, Te Reignz may use digital advertising and marketing platforms to promote its products.
These platforms may use cookies, pixels or similar technologies to measure advertising effectiveness and, where permitted, provide relevant advertisements.
Marketing communications may include:
- Email newsletters;
- Product updates;
- Special offers;
- Promotional campaigns;
- New product announcements;
- Discount or coupon information; and
- Other Te Reignz marketing communications.
You may opt out of promotional communications by using the unsubscribe option included in the communication or by contacting us.
Transactional communications, such as order confirmations and delivery notifications, may still be sent when necessary to provide the requested service.
11. WhatsApp and Other Communication Channels
Where you voluntarily provide your phone number or contact us through WhatsApp or another communication platform, we may use that information to communicate with you regarding:
- Orders;
- Delivery;
- Customer support;
- Product enquiries;
- Service-related updates; and
- Promotional communications where permitted and appropriately consented to.
Third-party communication platforms may process information according to their own privacy policies and terms.
12. Sharing of Personal Information
We do not sell your personal information as a standalone product.
We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide services.
These may include:
- Payment processors;
- Courier and logistics providers;
- E-commerce and hosting providers;
- Website analytics providers;
- Marketing and advertising service providers;
- Email and communication service providers;
- Customer-support providers;
- IT and security service providers;
- Professional advisers;
- Government authorities or regulators where legally required; and
- Other service providers acting on our behalf.
Third parties receiving information are expected to process it only for appropriate purposes and in accordance with applicable contractual, legal and security requirements.
13. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment gateways or other external services.
If you click on a third-party link, you will be directed to a website that is not controlled by Te Reignz.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Social Media
Te Reignz may maintain pages or profiles on social-media platforms.
If you interact with us through social media, the relevant social-media platform may collect and process information according to its own privacy policy.
Information that you voluntarily post publicly may be visible to others.
Please exercise caution when sharing personal information publicly.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders;
- Providing customer support;
- Maintaining business records;
- Handling returns and refunds;
- Complying with legal, tax and accounting requirements;
- Resolving disputes;
- Preventing fraud; and
- Enforcing agreements.
When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.
16. Data Security
Te Reignz takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
Security measures may include:
- Access controls;
- Secure website technologies;
- Restricted access to customer information;
- Monitoring and security procedures; and
- Appropriate third-party security measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
17. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
18. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, which may include:
- Requesting information about personal data processed by us;
- Requesting correction of inaccurate information;
- Requesting deletion of personal information where legally applicable;
- Withdrawing consent where processing is based on consent;
- Requesting information about how your data is used;
- Opting out of certain marketing communications; and
- Raising a complaint or grievance regarding the processing of your personal information.
Some rights may be subject to legal limitations or exceptions.
To exercise an applicable privacy right, contact us using the details provided in the Contact Us section.
19. Consent Withdrawal
Where we process your personal information based on consent, you may withdraw your consent by contacting us or using an available opt-out mechanism.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Certain information may continue to be retained or processed where required or permitted by law.
20. Data Protection and Applicable Law
Te Reignz aims to handle personal information in accordance with applicable privacy and data-protection laws in India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and related rules, regulations and notifications as applicable to our business and processing activities.
Our privacy practices may be updated as legal and regulatory requirements evolve.
21. International Data Transfers
Some third-party service providers used by Te Reignz may process or store information on servers located outside India.
Where personal information is transferred outside India, Te Reignz will take steps required by applicable law and regulatory requirements.
22. Business Transfers
If Te Reignz undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.
Where required, appropriate notices will be provided.
23. Fraud Prevention and Legal Compliance
We may collect, use, preserve or disclose personal information where reasonably necessary to:
- Detect or prevent fraud;
- Investigate suspicious transactions;
- Protect customers and our business;
- Enforce our Terms & Conditions;
- Respond to legal requests;
- Comply with court orders;
- Comply with government or regulatory requirements; or
- Protect legal rights and interests.
24. Changes to This Privacy Policy
Te Reignz may update this Privacy Policy from time to time to reflect changes in:
- Our business operations;
- Website functionality;
- Third-party services;
- Privacy practices;
- Applicable laws; or
- Regulatory requirements.
The updated Privacy Policy will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
25. Grievance and Privacy Complaints
If you have a concern, complaint or grievance relating to your personal information or privacy, please contact us.
Privacy/Grievance Email: tereignz@gmail.com
When contacting us, please provide sufficient information to help us identify your concern and respond appropriately.
We will review and address complaints in accordance with applicable law.
26. Contact Us
If you have any questions regarding this Privacy Policy or how Te Reignz handles personal information, please contact us:
Te Reignz
Himayathnagar, Hyderabad, Telangana – 500029, India
Email: tereignz@gmail.com
Website: https://tereignz.com
