At Te Reignz, customer satisfaction is important to us. We take reasonable care to ensure that your tea products are properly packed and delivered in good condition.
Because our products include tea and other consumable food products, returns and exchanges are subject to specific conditions for quality, hygiene and food-safety reasons.
Please read this policy carefully before placing an order.
1. General Return Policy
Tea and other consumable products purchased from Te Reignz are generally not eligible for return or exchange once delivered, particularly where the product has been opened, used or consumed.
However, we may provide a replacement or refund where:
- The wrong product was delivered;
- The product was damaged during transportation;
- The product is defective;
- The package was received in a significantly damaged or tampered condition;
- An item is missing from the order; or
- Another issue is verified and a remedy is required under applicable law.
2. Products Eligible for Return or Replacement
A product may be considered for return or replacement if:
- You received a product different from what you ordered;
- The product is damaged when received;
- The product packaging is significantly damaged;
- The product is defective;
- The product is missing from the order; or
- Te Reignz has otherwise confirmed that the product qualifies for a return or replacement.
Eligibility is subject to verification.
3. Products Generally Not Eligible for Return
For hygiene and food-safety reasons, we generally do not accept returns for:
- Products that have been opened;
- Products that have been used or consumed;
- Products where the original packaging has been removed or substantially damaged by the customer;
- Products damaged after delivery due to improper storage or handling;
- Products returned without prior approval;
- Products purchased through unauthorised sellers; or
- Products that do not meet the eligibility requirements of this policy.
Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded under applicable law.
4. Return/Replacement Request Period
If you receive a damaged, incorrect or defective product, please contact us within 48 hours of delivery.
Requests received after this period may be reviewed on a case-by-case basis, particularly where the issue could not reasonably have been identified earlier.
For the fastest resolution, please contact us as soon as you notice a problem.
5. How to Request a Return or Replacement
To request a return, replacement or refund, contact us at:
Email: tereignz@gmail.com
Please provide:
- Order number;
- Customer name;
- Registered mobile number;
- Email address used for the order;
- Product name;
- Description of the problem;
- Photographs of the product;
- Photographs of the outer packaging;
- Photographs of the shipping label; and
- Video evidence where reasonably required.
We may request additional information to verify the claim.
6. Damaged Products
If your product arrives damaged, please take photographs/videos of the package and product before disposing of any packaging.
Where the damage appears to have occurred during shipping, we may coordinate with the courier partner to investigate the issue.
After verification, Te Reignz may offer:
- A replacement;
- A refund; or
- Another appropriate resolution.
The final resolution will depend on the nature of the issue and applicable law.
7. Wrong Product Delivered
If you receive a product different from the product ordered, please contact us promptly.
After verification, we may arrange for the incorrect product to be returned and provide the correct product or an applicable refund.
Where the error is attributable to Te Reignz, reasonable return/re-shipping costs will generally be borne by Te Reignz.
8. Missing Products
If one or more products are missing from your package, contact us with your order number and photographs of the received package.
We may verify the shipment and packaging information before providing a resolution.
Where the shortage is confirmed, we may arrange a replacement, refund or another appropriate resolution.
9. Refund Policy
If a refund is approved, it will generally be processed through the original payment method used for the purchase, where technically possible.
The time taken for the refund to appear in your account may depend on:
- Payment gateway;
- Bank;
- Card issuer;
- UPI provider; or
- Other financial institution.
Te Reignz does not control the processing time of external financial institutions.
10. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch, the applicable amount may be refunded after cancellation is confirmed.
If an order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return/refund process.
11. Shipping Charges and Refunds
Where a return, replacement or refund is caused by an error attributable to Te Reignz, such as delivery of an incorrect product or a verified damaged product, applicable shipping charges may be refunded or borne by Te Reignz as appropriate.
Where a return is requested for reasons not covered by this policy, any applicable shipping or handling costs may be borne by the customer.
12. Exchange Policy
Because tea products are consumable food items, we generally do not offer exchanges for reasons such as:
- Change of mind;
- Incorrect product selection by the customer;
- Taste preference;
- Personal preference;
- Ordering the wrong quantity; or
- No longer wanting the product.
However, exchanges/replacements may be provided for verified issues such as receiving the wrong product, receiving a damaged product or another issue covered by this policy.
13. Wrong Address or Failed Delivery
Customers are responsible for providing an accurate delivery address.
If an order is returned to Te Reignz because of:
- Incorrect address;
- Incorrect PIN code;
- Incomplete address;
- Unavailability of the recipient;
- Repeated failed delivery attempts; or
- Refusal to accept the shipment,
additional shipping charges may apply if re-delivery is requested.
Any refund will be handled in accordance with the circumstances and applicable policy.
14. Products Damaged After Delivery
Te Reignz is not responsible for damage caused after successful delivery due to improper storage, exposure to moisture, heat, contamination or other inappropriate handling.
Customers should follow the storage instructions provided on the product packaging.
15. Product Expiry and Best-Before Information
Customers should check the relevant date information and storage instructions provided on the product packaging.
If you believe you have received a product that is expired or otherwise does not comply with applicable product requirements, please contact us immediately with photographs of the product and relevant date/batch information.
We will investigate the matter and provide an appropriate resolution where the issue is verified.
16. Refund Processing Time
Once a refund is approved, Te Reignz will initiate the refund within a reasonable processing period.
The actual time for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
17. Promotional Orders and Discounted Products
Products purchased using promotional offers, coupons or discounts may be subject to additional conditions.
Where an order is partially refunded or cancelled, the promotional discount may be recalculated according to the applicable offer terms.
18. Return Approval
Submitting a return or refund request does not automatically guarantee approval.
All requests are subject to verification and the conditions of this policy.
Where required, customers may be asked to provide photographs, videos, packaging information, batch details or other reasonable evidence.
19. Consumer Rights
Nothing in this Return, Refund & Exchange Policy is intended to limit or exclude any consumer rights, guarantees, remedies or protections that cannot legally be excluded under applicable Indian law.
Where applicable law provides a customer with a right or remedy beyond this policy, that legal right will continue to apply.
20. Changes to This Policy
Te Reignz may update this Return, Refund & Exchange Policy from time to time.
Any updated policy will be published on this page with a revised Last Updated date.
Customers are encouraged to review this policy before making a purchase.
21. Contact Us
For return, refund or exchange requests, please contact:
Te Reignz
Himayathnagar, Hyderabad, Telangana – 500029, India
Email: tereignz@gmail.com
Website: https://tereignz.com
Please include your order number and relevant photographs/videos when contacting us regarding a product issue.
Last Updated: 31 August 2026
